Returns & Exchanges

At Basilur Tea, we take pride in the quality of our premium blends and want you to be completely satisfied with your purchase. If your order arrives damaged or is incorrect, we offer a straightforward return process to ensure your tea experience remains exceptional.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Verification

  For quality control purposes, please provide photos of the damaged packaging or the incorrect item received to help us process your request.

• 3.
  Return Authorization

  Once approved, we will provide you with a return shipping label and instructions on how to send the unopened tea canisters back to our warehouse.

• 4.
  Refund or Replacement

  After we receive and inspect the returned items, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.